Jim Hood, A.B.R
RE/MAX Elite, Realtors
(513)826-1924
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Ongoing Client Care (Information soon to be completed for posting on this site. Please visit www.askaboutmyhome.com for more information.)
Being a Realtor has to more than a job, it has to be a ministry. It is humbling to realize how much trust clients place in their Realtor. The place my clients call "Home" is too important for me to treat as anything other than a ministry. It is a daily goal to maintain a Christian focus on their needs. Running a business is one thing, but running a Christian business demands far more which has proven to be both a joy and a challenge.
Wearing the name "Christian" does not mean a claim to perfection. It does mean the desire for perfection from a heart of love for God. When it comes to real estate, it is a call for service before, during and long after a client's housing needs have been met.
My ongoing client service/appreciation program:
 | The Neighborhood Club Newsletter. This monthly newsletter is far more than just real estate information. It contains many articles and tips about everyday issues we all face. There is trivia, unique stories, a trivia contest for prizes like oil changes and discount coupons for real estate services. It also allows me to give a little insight into my day to day life. |
| Business referral directory. In real estate, I come across many businesses. Often they are owned by my clients or come recommended by them. After a screening process, I place them in a directory that is delivered to the door of all of my past, present and future clients. It allows me to help make connections for my clients with good, local businesses. |
| Handwritten notes. I consider my clients to be "my" people and enjoy taking the time just to jot an occasional note. I've even created my own note cards on which I can place different photos and scenes. It is a simple way of allowing me to stay a little closer with those who have entrusted me with so much. |
| Phone calls and pop-bys. One of my frustrations is finding out long after the fact, that something important has happened in a client's life and I didn't know about it. To help deal with that, I take a chunk of time and either call or just pop by the door to say hello and find out if there is some way I can be of help. |
When combined with the communication, assistance and attention given to clients during a transaction, it has resulted in a tremendous blessing during 2007. The national average for repeat and referral clients for the average agent is 30%. In 2007, mine was 94% and most of that was from within the Christian community.
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